Online Services

NHS Wales App

 

The practice offers the ability to order your usual repeat medication online via the NHS Wales App.

You can also use the NHS Wales App to book selected appointments, including some nursing appointments such as flu vaccinations, as well as chronic disease review appointments for conditions including hypertension, diabetes, COPD and asthma, where available.

Please click on the link below to visit the NHS Wales App website. Alternatively, search for NHS Wales App in the Apple App Store or Google Play Store to download the mobile version.

Registration is quick and easy, giving you convenient access to a range of online services from your phone or computer.

Login screen (nhs.wales)

Email Contact

The practice email address enquiries.w93044@wales.nhs.uk is available for non-urgent enquiries and requests, including:

  • Requests for non-urgent consultations or call backs
  • Routine prescription requests
  • Administrative enquiries, including Subject Access Requests (SARs), complaints and other practice-related queries

You will be contacted within 48 hours by a member of the practice team in response to your enquiry.

The email address is monitored by our Reception team, who will review and navigate your enquiry and redirect it to the appropriate member of the team where necessary. All email requests will be navigated in the same manner as a telephone call to the surgery.

Depending on the content of your email, information may be added to your medical record. If it is not added to your medical record, it will be retained in accordance with the practice retention policy on NHS servers.

Please be aware that emails sent to us are secure once they have reached NHS servers. However, information sent outside of NHS systems may not be secure and could carry a risk of being intercepted or accessed by unauthorised individuals.

Please be mindful of the information you include in your email. We are unable to accept graphic images or photographs containing graphic or sensitive content.

We are unable to provide test results or personal/medical information by email.

PLEASE NOTE

This email service is for NON-URGENT issues only.

For urgent issues, please contact Reception on 01633 258545. For life-threatening emergencies, please call 999.